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Shipping, Return and Refund Policy


SHIPPING


Free Shipping


Orders qualify for free shipping by meeting the minimum order amount of $149. We may adjust minimum or maximum quantity or minimum order amount at our discretion. Free shipping does not apply to the following states: Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands.


Deliveries to Amazon warehouses require additional special instructions and handling, adding to our normal workflow; therefore, free shipping does not apply.

Please note, cases sold are delivered as whole cases, no breakdown is available when shipping to multiple Amazon locations.  Shipping to multiple Amazon warehouses will require a separate order for each warehouse destination.


International Shipping


We sell to many international buyers/customers, please be advised that at this time we do not ship internationally.  We do however work with many worldwide buyers who handle the international shipping for themselves – we fully cooperate with carriers on their behalf as far as the required documentation, deliveries or pickups.


Order Cancellations


Orders cannot be cancelled after they are processed for shipping and charges are applied to your method of payment.


Delivery Dates


Delivery dates are based on business days only (excludes weekends and holidays). The order delivery date may change due to extreme weather conditions, carrier errors and other uncontrollable factors.


Please note we take extra care to make sure your order is delivered in a timely manner. If you have questions about your delivery, please contact us at info@buybulkamerica.com.


Shipping to Amazon


Before making a purchase on Buy Bulk America, it is the buyer’s responsibility to make sure you are compliant with all relevant information and/or restrictions relevant to sales on Amazon FBA/FBM. We do not guarantee expiration date above 60 days.

Please note:

  • Orders cannot be cancelled after they are processed for shipping and charges are applied to your method of payment.
  • We can ship your order directly to your FBA account (you provide specific Amazon warehouse location and the Amazon label).
  • Shipping label must be provided by the customer.
  • Product issues due to Amazon restrictions will not be eligible for return.

Amazon FBA sellers can avoid the double shipping charges and the hassle of preparation with the following optional special handling services, all services can be added at checkout from box marked “special handling”

  • Print & apply each FNSKU label to each item: $0.15                     
  • Poly bag, print & apply each FNSKU label to each item: $0.40                        
  • Use bubble wrap to ensure safe shipping per each item/bundle & apply each FNSKU label to each item/bundle: $0.50                                              
  • Bundle items, poly bag, print & apply FNSKU label to each bundle: $0.50
  • Bundle items, bubble bag, print & apply FNSKU label to each bundle: $0.70

Please note: All products have UPC codes.


RETURNS & REFUNDS


All return requests must be made within seven (7) days of delivery, as reported by the shipping carrier, to qualify for a return. Requests for returns received over seven (7) days after delivery of package will not be eligible for return. All returns must be shipped back to us within seven (7) days upon receipt of our return instructions. Cases returned must be in their original product packaging received from Buy Bulk America with individual items unused and unopened. We will not accept partial returns.


Refunds for returned orders will be based on the shipping return fee and a 15% restocking fee (15% of the value amount or the amount paid for the product whichever is greater) deducted from the actual amount paid for the product.  You have the option to issue your own shipping return label and ship your return to our Linden fulfillment center warehouse:


Buy Bulk America

1026 W Elizabeth Ave

Linden, NJ 07036


The customer is responsible for the return shipping costs and a 15% restocking fee for merchandise eligible for return as authorized by Buy Bulk America with the exceptions mentioned below. Amount refunded will be based on the shipping costs and the 15% restocking fee which will be deducted from the amount paid for the product. Refunds are issued upon receipt and inspection of the returned goods.


Promotion Sales are Final

Return requests for the following reasons will not be approved: Inventory balancing, date expiration (we do not guarantee expiration date above 60 days), slow sales, inaccurate quantity estimate, reversing of purchase orders, product issues due to Amazon restrictions

All promotional sale items are final and not eligible for return unless an order is incomplete or damaged. All return requests must be made within seven (7) days of delivery, as reported by the shipping carrier, to qualify for a return. Requests for returns received over seven (7) days after delivery of package will not be eligible for return. All returns must be shipped back to us within seven days upon receipt of our return instructions. Cases returned must be in their original carton received from Buy Bulk America with individual items unused and unopened. We will not accept partial returns.

The following are orders/purchases not eligible for return:

  • Discounted special orders; large quantity purchases with an additional applied discount based on a large quantity purchase
  • Custom items
  • Custom pallet orders requiring special delivery