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Q: How do I get started?
A: You may search for, see local list pricing, and add products to your shopping cart without login. Login is now required when you are ready to “check out.” • If you have not logged in but added products to your cart, you will be prompted to login when you proceed to check out • If you have previously registered and have a login ID, you may log in at any time. • If you have never registered; Click “Sign-Up” on the Login screen and complete our registration form. Registering allows ongoing access to information, shopping, and support.
Q: Is ordering online secure?
A: Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.
Q: How do I place my order?
A: Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.
Q: How do I view what’s in my shopping cart?
A: To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of items you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the "Update cart" link.
Q: How do I add items to my cart?
A: To add a publication or other item to your cart, navigate to the page of the item you are interested in and then choose your desired item. When you click the “Add to Cart” link, you will be brought to your "Shopping cart" page where you can then enter the quantity of the item that you would like to order using the "Qty" field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to complete your order.
Q: How do I remove items from my cart?
A: First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click "Update cart" in the lower-right corner to have your changes reflected
Q: How can I sign into my account and/or edit the information in my account?
A: You can access this account by clicking on the “Log In” link in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account. If you have forgotten your password, you can create a new one by click on the "Request new password" tab. After your data has been verified, your account data will appear and you can either edit existing information or proceed with the checkout process.
Q: How will I know that you have received my order?
A: After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference. You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)
Q: How do I get free shipping on my order?
A: Orders qualify for free shipping by meeting the minimum order amount of $75.00
Q: What if I need to change my address or suspend delivery of my subscription?
A: Please write, e-mail, or phone our Customer Service department with your changes at least two weeks before you move. In your correspondence, include your old address, new address, as well as any special instructions you might have regarding suspending delivery of your subscription.
Q: How long after placing my order should I expect to receive my shipment?
A: All orders are shipped from our warehouse within 3-5 days of the order being placed.
Q: Are my credit card transactions secure?
A: Yes, all your transactions are safe at Fidelity is our third party merchant provider including purchasing through credit cards.
Q: Do you have a minimum purchase quantity?
A: We only sell by cases. Our minimum quantity of purchase is 1 case.
Q: Do you have a printed catalog
A: Because we are an online shop, our merchandise can be viewed through the website and there are no printed catalogues.
Q: Do you have specific business hours?
A: Our hours of operation are Monday through Thursday from 9am to 6pm and Friday 9 am - 2 pm.
Q: Do you offer free deliver?
A: Yes, we do offer deliveries free of charge without minimum order on selected areas. and free delivery for every order over 500$.
Q: Do you transact during holidays?
A: During certain holidays, we close shop. During these holidays, the site will be inaccessible.
Q: Do you ship international?
A: Yes, we do sell to international customers. But the customer have to arrange he's own freight. When you sign up your account , please send us an email to set you up as aboard user ,for aboard user all our prices and shipping are FOB New Jersey .
Q: How do I add my payment option?
A: You may add a payment option on the shopping cart page.
Q: Does your company ship direct to Amazon warehouse?
A: Yes, but since Amazon warehouse is require special instruction, this is out of our work flow. Free shipping will not apply to the order. Once the order is ready to be ship the warehouse will contact the customer with the following information: -Dimensions -Weight - Number of box *** Please note Customer will have to provide the Amazon Labels and shipping labels .
Q: How do I cancel an order?
A: In case of mistakes, cancellation of orders can be done within 24 hours so your account will not be charged.
Q: Do you sell to business with no sales tax charge ?
A: Yes ,We do sell to a business with no sales tax charge , When you sign up your account , Please email us your Resale Tax ID , And we will set you up as a business user with no sales tax charge .
Q: Does your company can put items in poly bags per Amazon require ?
A: Yes, we charge $0.25 plus $.20 for the FNSKU labels to be on the outside If the item is require bubble wrap there will be additional $0.75 for each item
Q: How do I make a purchase?
A: To make a purchase, you will need to create an account first. After that, you may now choose the products you wish to purchase, add these to your shopping cart, and pay at the checkout page.
Q: Can your company label the items with Amazon FNSKU labels?
A: Yes, we charge $0.20 for each label item.
Q: Can your company bundle my items and send it to Amazon?
A: Yes, we charge $0.50 for each bundle, plus $0.45 for poly bag and the FNSKU label. If the bundle is require bubble wrap there will be an additional $0.75 for each bundle.
Q: How do I track my order?
A: Once your order is shipped, we will immediately send you a tracking number from the courier company along with the estimated date of delivery.
Q: How long will my selected items stay in my shopping cart?
A: The items you have selected or parked in your shopping cart will stay there until you check out or delete the item, but please note there is a possibility that the items you have in your cart is no longer available. Orders are based on a first-come first served basis.
Q: How much does it cost to be a member?
A: Membership on our website is free.
Q: I have other questions. How do I get in touch with you?
A: You may reach us via the form or through the contact details on our contact us page. Your questions will be answered within 24 hours on weekdays.
Q: What is Bulk Buy America?
A: Buy Bulk America is your source for the goods your family needs, at prices you can't beat.
Q: What is Weekly 5 Specials?
A: Every week five items are available at our special bulk pricing on specific dates.
Q: What is your return policy?
A: If you order has been shipped lacking some items, the wrong product was sent, or if the product is major damaged or defective, And unusable condition, Please contact us within 24 hours from delivery time , so we can advise you on the shipping and returns procedure or any for adjustment. Merchandise may be returned within 21 days of placing the order .
Q: What payment methods do you accept?
A: We accept (American Express, MasterCard, Visa, and Discover credit and debit cards and pay-pal payment)
Q: Why are Bulk Buy America products cheaper?
A: With bulk buying, you buy per case which reduces overhead expenses for delivery and packaging, thus you, as the consumer can buy products at a lower cost.
Q: Why should I use Bulk Buy America?
A: Bulk buying will save you lots of money and time by shopping through our website. It is best for items you regularly use so you can budget and buy ahead of time and not by piece.
Q: Will I get a proof of purchase for my orders?
A: Yes, once the purchase and payments have been completed, you will be sent a proof of purchase through email.