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FAQs

Q: What is Buy Bulk America?
A: We are your one stop, shopping source for wholesale products for your home, store, big event, office or your entire organization, at prices you can't beat.
Q: Why should I shop at Buy Bulk America?
A: We buy in bulk, which reduces overhead expenses for delivery and packaging. Then we pass this savings on to our valued customers. When you buy in bulk online, it can be especially advantageous for items you regularly use, enabling you to budget and buy ahead of time, instead of by the piece.
Q: What are Weekly 5 Specials?
A: Every week five items are discounted even further from their already low bulk pricing/prices?. These specials are only available for a limited time. Please note that all promotional sale items are final and not eligible for return unless an order is incomplete or damaged.
Q: How much does it cost to be a member of Buy Bulk America?
A: Membership is free!
Q: Do you have a minimum purchase quantity?
A: We only sell by the case. Our minimum quantity is 1 case.
Q: Do you have a printed catalog?
A: No catalogs are available at this time. Because we are an online shop, our merchandise may be viewed through our website.
Q: Do you have specific business hours?
A: We’re open from Monday to Thursday, 9 AM to 6 PM. On Fridays, we’re open from 9 AM to 2 PM. You will not be able to access the site during certain observed holidays.
Q: How do I get in touch with you?
A: You may reach us via our contact form or through our contact details. Both are available on our contact us page. Your questions will be answered on weekdays within 24 hours.
Q: How do I make a purchase?
A: First, you will need to create an account. After that, you may choose the products you wish to purchase, add these to your shopping cart, and pay at the checkout page.
Q: How do I sign in and/or edit the information in my account?
A: Click on the “Log In” link in the upper-right corner of your computer screen. This will take you to a page where you will be prompted to enter the email address and password you used when you created the account.
Q: What if I forget my password?
A: Recovering a forgotten password is a simple process. Click the “Forgot Password” link on the login screen, then follow the instructions to confirm your identity. You will then be presented with information from your account, which you can then use to complete your purchase or make changes to your current information.
Q: Do my shopping cart items have an expiration date?
A: The items you have selected or parked in your shopping cart will stay there until you check out or delete them. Please note that the items left in your cart may not be available by the time you check-out. Orders are based on a first-come, first-served basis.
Q: What payment methods do you accept?
A: We accept American Express, MasterCard, Visa, and Discover credit and debit cards and PayPal payment.
Q: How do I add my payment option?
A: Add a payment option on the shopping cart page.
Q: Are my credit card transactions secure?
A: Yes. All of your transactions including credit card purchases are safe through Fidelity, our third-party merchant provider.
Q: How will I know you have received my order?
A: You will be given a receipt as soon as you have finished checking out. The receipt will include what items you have ordered, the address being billed, and any and all charges you have accrued from the purchase. We encourage you to hold onto this receipt until the transaction is completed. We will also send you a confirmation email letting you know your order has been shipped. Please verify your email address before completing the order.
Q: Do you sell to businesses with sales tax exemption?
A: Yes. To be exempt from sales tax you must upload your seller’s certificate to your profile when you open your account. We will then set up an appropriate business user account for you that does not charge a sales tax.
Q: What can I do if I have to suspend my delivery or make changes to my address?
A: You can reach out to us via phone call, email, or postal mail. Please try to do so two weeks prior to your moving date. We will need your current address, your former address, and any specific instructions on how to best handle the suspension of your delivery.
Q: How do I qualify for free shipping?
A: Orders qualify for free shipping by meeting the minimum order amount of $149.00. We may adjust the minimum or maximum quantity or the minimum order amount at our discretion. Free shipping does not apply to the following states: Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands.
Q: How do I cancel an order?
A: Orders can be cancelled within 24 hours after checkout. You will not be charged as long as you cancel within that period.
Q: What happens if I cancel my order after 24 hours of placing it?
A: Orders may not be canceled after 24 hours of placing the order. Any cancellation after this time incurs a 15% restocking fee.
Q: How long will it take for me to receive my order?
A: We ship our orders within 3 to 5 business days starting 24 hours after the order has been placed, directly from our warehouse. Delivery dates are based on business days only, excluding weekends and holidays. The order delivery date may change due to extreme weather conditions, carrier errors and other uncontrollable factors. We take extra care your order is delivered in a timely manner.
Q: How do I track my order?
A: Once your order is shipped, we will immediately email you a tracking number from the courier company along with the estimated date of delivery. If you have questions about your delivery, please contact us at info@buybulkamerica.com.
Q: Do you ship internationally?
A: We sell to many international customers, but at this time we do not ship internationally. We do, however, work with many worldwide customers who handle their own international shipping. In that case, we fully cooperate with carriers on their behalf regarding the required documentation, deliveries and pickups.
Q: What is your return policy?
A: All return requests must be made within seven (7) days of delivery, as reported by the shipping carrier, to qualify for a return. Requests for returns received over seven (7) days after delivery of package will not be eligible for return. All returns must be shipped back to us within seven (7) days upon receipt of our return instructions. Cases returned must be in their original product packaging received from Buy Bulk America with individual items unused and unopened. We will not accept partial returns.
Q: How do you calculate refunds?
A: Refunds for returned orders will be based on the return shipping fee and a 15% restocking fee (15% of the value amount or the amount paid for the product, whichever is greater.) This total amount will be deducted from the actual amount paid for the product.
Q: Can I issue my own return label?
A: You have the option to issue your own shipping return label and ship your return to our Linden Fulfillment Center Warehouse: Buy Bulk America 1026 W Elizabeth Ave Linden, NJ 07036
Q: When will I receive my refund?
A: Refunds are issued upon receipt and inspection of the returned goods. The customer is responsible for the return shipping costs and a 15% restocking fee for merchandise eligible for return as authorized by Buy Bulk America.
Q: Does your company ship direct to Amazon warehouses?
A: Yes, but please note that before making a purchase on Buy Bulk America, it is the buyer’s responsibility to make sure you are compliant with all relevant information and/or restrictions relevant to sales on Amazon FBA/FBM.
Q: Do you offer free shipping to Amazon warehouses?
A: Deliveries to Amazon warehouses require additional special instructions and handling, adding to our normal workflow; therefore, free shipping does not apply.
Q: What if my order to be shipped to an Amazon warehouse is under $ 149.00?
A: Any order shipping to an Amazon warehouse under $149.00 will still be charged the $12.99 shipping fee and the customer needs to provide us the shipping label.
Q: Do you deliver broken cases to multiple Amazon warehouse locations?
A: Cases are delivered as whole cases. No breakdown is available.
Q: Does your company offer special handling services to meet Amazon requirements?
A: Yes. Amazon FBA sellers can avoid double shipping charges and the hassle of preparation with the following optional special handling services: Print & apply each FNSKU label to each item/package/envelope $0.20 Poly bag, print & apply each FNSKU label to each item /package/envelope $0.45 Bundle items, poly bag, print & apply FNSKU label to each bundle $0.70 Use bubble wrap to ensure safe shipping per each item/bundle $0.50
Q: Do I need to submit FNSKU labels at the time my order is placed?
A: When selecting FNSKU special handling, customers must submit FNSKU labels at the time of placing the order. You will not be contacted by the warehouse to attach FNSKU labels once your order has begun processing and your order will ship without FNSKU labels being added. Please be advised there will be no refunds on special handling services.
Q: Do your products have UPC codes?
A: Yes. All products have UPC codes.