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FAQs

Q: What is Buy Bulk America?
A: We are your one stop, shopping source for wholesale products for your home, store, big event, office or your entire organization, at prices you can't beat.
Q: Why should I shop at Buy Bulk America?
A: We buy in bulk, which reduces overhead expenses for delivery and packaging. Then we pass this savings on to our valued customers. When you buy in bulk online, it can be especially advantageous for items you regularly use, enabling you to budget and buy ahead of time, instead of by the piece.
Q: How much does it cost to be a member of Buy Bulk America?
A: Membership is free!
Q: Do you have a minimum purchase quantity?
A: We only sell by the case. Our minimum order is $1500!
Q: Do you have a printed catalog?
A: No catalogs are available at this time. Because we are an online shop, our merchandise may be viewed through our website.
Q: Do you have specific business hours?
A: We’re open from Monday to Thursday, 9 AM to 6 PM. On Fridays, we’re open from 9 AM to 2 PM. You will not be able to access the site during certain observed holidays.
Q: How do I get in touch with you?
A: You may reach us via our contact form or through our contact details. Both are available on our contact us page. Your questions will be answered on weekdays within 24 hours.
Q: How do I make a purchase?
A: First, you will need to create an account. After that, you may choose the products you wish to purchase, add these to your shopping cart, and submit your order, After you submit the order we will contact you for payment.
Q: How do I sign in and/or edit the information in my account?
A: Click on the “Log In” link in the upper-right corner of your computer screen. This will take you to a page where you will be prompted to enter the email address and password you used when you created the account.
Q: What if I forget my password?
A: Recovering a forgotten password is a simple process. Click the “Forgot Password” link on the login screen, then follow the instructions to confirm your identity. You will then be presented with information from your account, which you can then use to complete your purchase or make changes to your current information.
Q: Do my shopping cart items have an expiration date?
A: The items you have selected or parked in your shopping cart will stay there until you check out or delete them. Please note that the items left in your cart may not be available by the time you check-out. Orders are based on a first-come, first-served basis.
Q: What payment methods do you accept?
A: Only Wire transfer or ACH payments.
Q: How will I know you have received my order?
A: You will be given a receipt as soon as you have finished checking out. The receipt will include what items you have ordered, the address being billed, and any and all charges you have accrued from the purchase. We encourage you to hold onto this receipt until the transaction is completed. We will also send you a confirmation email letting you know your order has been shipped. Please verify your email address before completing the order.
Q: Do you sell to businesses with sales tax exemption?
A: Yes. To be exempt from sales tax you must upload your seller’s certificate to your profile when you open your account. We will then set up an appropriate business user account for you that does not charge a sales tax.
Q: What can I do if I have to suspend my delivery or make changes to my address?
A: You can reach out to us via phone call, email, or postal mail. Please try to do so two weeks prior to your moving date. We will need your current address, your former address, and any specific instructions on how to best handle the suspension of your delivery.
Q: How do I qualify for free shipping?
A: All prices are FOB our warehouse, There no free shipping!
Q: How do I cancel an order?
A: We are NOT able to cancel orders after payment has been receive.
Q: How long will it take for me to receive my order?
A: Order processing and shipping is up to 14 business days, starting 24 hours after the order has been placed, directly from our warehouse. Delivery dates are based on business days only, excluding weekends and holidays. The order delivery date may change due to extreme weather conditions, carrier errors and other uncontrollable warehouse factors that may delay shipping time, we take extra care that your order is delivered in a timely manner.
Q: How do I track my order?
A: Once your order is shipped, we will immediately email you a tracking number from the courier company along with the estimated date of delivery. If you have questions about your delivery, please contact us at info@buybulkamerica.com.
Q: Do you ship internationally?
A: We sell to many international customers, but at this time we do not ship internationally. We do, however, work with many worldwide customers who handle their own international shipping. In that case, we fully cooperate with carriers on their behalf regarding the required documentation, deliveries and pickups.
Q: Does your company ship direct to Amazon warehouses?
A: Yes, but please note that before making a purchase on Buy Bulk America, it is the buyer’s responsibility to make sure you are compliant with all relevant information and/or restrictions relevant to sales on Amazon FBA/FBM.
Q: Do you offer free shipping to Amazon warehouses?
A: Deliveries to Amazon warehouses require additional special instructions and handling, adding to our normal workflow; therefore, free shipping does not apply.
Q: Do you deliver broken cases to multiple Amazon warehouse locations?
A: Cases are delivered as whole cases. No breakdown is available.
Q: Does your company offer special handling services to meet Amazon requirements?
A: Yes. Amazon FBA sellers can avoid double shipping charges and the hassle of preparation with the following optional special handling services: Print & apply each FNSKU label to each item/package/envelope $0.20 Poly bag, print & apply each FNSKU label to each item /package/envelope $0.45 Bundle items, poly bag, print & apply FNSKU label to each bundle $0.70 Use bubble wrap to ensure safe shipping per each item/bundle $0.50
Q: Do I need to submit FNSKU labels at the time my order is placed?
A: When selecting FNSKU special handling, customers must submit FNSKU labels at the time of placing the order. You will not be contacted by the warehouse to attach FNSKU labels once your order has begun processing and your order will ship without FNSKU labels being added. Please be advised there will be no refunds on special handling services.
Q: Do your products have UPC codes?
A: Yes. All products have UPC codes.
Q: What if I receive my items and the packaging is different than pictured on your website?
A: We are not responsible for packaging difference from the manufacture, if the item received is correct and the packaging is different this is at no fault of BuyBulkAmerica.